Monitoring - Business Continuity

At Seismic, we’re fully committed to providing exceptional service levels to our customers. While our operations are not directly impacted by COVID-19, we recognize that this is a widespread and evolving situation and have activated plans to ensure our ability to continue providing services as usual throughout the outbreak.

As part of our dedication to the health and well-being of our employees, we have implemented several programs to protect them. We have implemented a requirement for all employees to work remotely for the next two weeks, which will be evaluated on an on-going basis. We have prohibited non-essential travel in addition to prohibitions on international travel with no exceptions.

Our services are built using Cloud technologies implemented using recommended best practices. While we use these technologies for infrastructure services, our cloud implementation model is not dependent on personnel support at any specific data center or location. We also have geographically dispersed Operations, Support, and Customer Success teams globally to ensure continuous service to our customers.

We continue to monitor and evaluate the global effects of COVID-19 on our operations. We will remain flexible and react to any changes, while remote, that could affect our abilities to provide services. Our focus remains on the health and well-being of our employees and the needs of our customers. We will stay in close contact with our customers to ensure full transparency on our ability to provide our exceptional services.
Mar 16, 12:16 PDT
U.S. West 1 Operational
90 days ago
99.97 % uptime
Today
U.S. West 2 Operational
90 days ago
99.96 % uptime
Today
U.S. West 3 Operational
90 days ago
99.97 % uptime
Today
U.S. East 1 Operational
90 days ago
99.97 % uptime
Today
U.S. East 2 Operational
90 days ago
99.97 % uptime
Today
U.S. East 3 Operational
90 days ago
99.77 % uptime
Today
U.S. East 4 Operational
90 days ago
99.97 % uptime
Today
Canada Operational
90 days ago
99.97 % uptime
Today
U.K. Operational
90 days ago
99.97 % uptime
Today
E.U. Operational
90 days ago
99.97 % uptime
Today
Germany Operational
90 days ago
100.0 % uptime
Today
Australia Operational
90 days ago
99.97 % uptime
Today
DIY Dashboards Operational
90 days ago
100.0 % uptime
Today
PowerPoint Plugin Operational
90 days ago
99.13 % uptime
Today
Google Drive Sync Operational
90 days ago
100.0 % uptime
Today
LiveSend Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 19, 2021
Resolved - This incident has been resolved.
Jan 19, 13:20 PST
Monitoring - Third party vendor has resolved this issue and we are now monitoring.
Jan 19, 11:24 PST
Identified - The issue has been isolated to a specific region of servers with a third party vendor and Seismic is working with that vendor to resolve the issue.
Jan 19, 09:44 PST
Investigating - We are currently investigating this issue.
Jan 19, 07:36 PST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - This incident has been resolved.
Jan 13, 17:35 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 12:27 PST
Investigating - Teams are currently investigating an issue with slow LiveDoc generation and poor performance in WEST region.
Jan 13, 11:11 PST
Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.