Monitoring - Business Continuity

At Seismic, we’re fully committed to providing exceptional service levels to our customers. While our operations are not directly impacted by COVID-19, we recognize that this is a widespread and evolving situation and have activated plans to ensure our ability to continue providing services as usual throughout the outbreak.

As part of our dedication to the health and well-being of our employees, we have implemented several programs to protect them. We have implemented a requirement for all employees to work remotely for the next two weeks, which will be evaluated on an on-going basis. We have prohibited non-essential travel in addition to prohibitions on international travel with no exceptions.

Our services are built using Cloud technologies implemented using recommended best practices. While we use these technologies for infrastructure services, our cloud implementation model is not dependent on personnel support at any specific data center or location. We also have geographically dispersed Operations, Support, and Customer Success teams globally to ensure continuous service to our customers.

We continue to monitor and evaluate the global effects of COVID-19 on our operations. We will remain flexible and react to any changes, while remote, that could affect our abilities to provide services. Our focus remains on the health and well-being of our employees and the needs of our customers. We will stay in close contact with our customers to ensure full transparency on our ability to provide our exceptional services.
Mar 16, 12:16 PDT
U.S. West 1 Operational
90 days ago
99.93 % uptime
Today
U.S. West 2 Operational
90 days ago
99.95 % uptime
Today
U.S. West 3 ? Operational
90 days ago
100.0 % uptime
Today
U.S. East 1 Operational
90 days ago
99.95 % uptime
Today
U.S. East 2 Operational
90 days ago
99.95 % uptime
Today
U.S. East 3 Operational
90 days ago
99.95 % uptime
Today
U.S. East 4 Operational
90 days ago
99.95 % uptime
Today
Canada Operational
90 days ago
99.95 % uptime
Today
U.K. Operational
90 days ago
99.95 % uptime
Today
E.U. Operational
90 days ago
99.95 % uptime
Today
Germany 1 Operational
90 days ago
99.95 % uptime
Today
Germany 2 Operational
90 days ago
99.9 % uptime
Today
Switzerland Operational
90 days ago
99.9 % uptime
Today
Australia Operational
90 days ago
99.95 % uptime
Today
DIY Dashboards Operational
90 days ago
100.0 % uptime
Today
PowerPoint Plugin Operational
90 days ago
100.0 % uptime
Today
Google Drive Sync Operational
90 days ago
100.0 % uptime
Today
LiveSend Operational
90 days ago
100.0 % uptime
Today
LiveInsights Operational
90 days ago
100.0 % uptime
Today
Legacy Reports Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 13, 2021

No incidents reported today.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 19:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 PDT
Scheduled - We will be performing backend maintenance that will impact LiveInsights today, March 10th. Certain customers in US regions could experience up to a 15 min interruption in LiveInsights reporting beginning at 7pm PST. This maintenance is designed to boost speed and performance.
Apr 8, 18:09 PDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021
Resolved - This incident has been resolved.
Apr 1, 17:58 PDT
Update - We are continuing to monitor for any further issues.
Apr 1, 16:12 PDT
Monitoring - Services appear to be back online at this time. We are continuing to monitor and will follow up with Microsoft Azure on the root cause analysis (RCA). https://status.azure.com/en-us/status
Apr 1, 16:11 PDT
Update - Microsoft has rerouted traffic to other DNS servers and we are seeing improvement in service availability. https://status.azure.com/en-us/status
Apr 1, 15:44 PDT
Identified - Microsoft Azure is currently investigating an underlying DNS issue. https://status.azure.com/en-us/status
Apr 1, 15:20 PDT
Investigating - We are currently investigating the issue with Microsoft Azure. https://status2.azure.com/
Apr 1, 14:53 PDT
Mar 31, 2021

No incidents reported.

Mar 30, 2021
Resolved - This incident has been resolved.
Mar 30, 13:37 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 12:55 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 12:41 PDT
Investigating - We are currently investigating this issue.
Mar 30, 11:30 PDT