tag:status.seismic.com,2005:/historySeismic Software, Inc. Status - Incident History2024-03-28T08:47:10-07:00Seismic Software, Inc.tag:status.seismic.com,2005:Incident/203624152024-03-29T19:00:00-07:002024-03-26T08:26:35-07:00LiveSend Maintenance for Australia, Switzerland, and Parts of US<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>19:00</var> PDT - Mar <var data-var='date'>30</var>, <var data-var='time'>01:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:26</var> PDT</small><br><strong>Scheduled</strong> - Seismic is undergoing infrastructure maintenance. The LiveSend related feature will be unavailable during this maintenance window. <br /><br />We apologize for any inconvenience this may cause.</p>tag:status.seismic.com,2005:Incident/202705962024-03-23T10:00:56-07:002024-03-23T10:00:56-07:00Seismic Learning Platform Maintenance in US Regions<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:50</var> PDT</small><br><strong>Scheduled</strong> - Seismic is undergoing database infrastructure maintenance. The change consists of minor version upgrades containing bug fixes and security patches. We anticipate only minor interruption to the Learning Platform during this window.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.seismic.com,2005:Incident/202453702024-03-15T06:50:25-07:002024-03-15T06:50:25-07:00LiveInsights Dashboards Reporting Inconsistencies<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:50</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>10:01</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>09:50</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.seismic.com,2005:Incident/201070102024-03-07T18:00:56-08:002024-03-07T18:00:56-08:00Seismic Service Platform Maintenance in US West Regions<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>05:28</var> PST</small><br><strong>Scheduled</strong> - Seismic is undergoing infrastructure maintenance. These changes will result in improved data communication and accessibility for each tenant as well as improved reliability. We anticipate only minor interruption to the Service Platform during this window. <br /><br />For reference, the Service Platform hosts various Seismic Apps, including the Privacy Manager App, Inbound Content Sync App, AEM Connector App, as well as other custom integrations.<br />Seismic's Service Platform is a multi-tenant infrastructure built for managing, scheduling, and processing custom integration tasks for Seismic customers. It combines high performance, scalability, and visibility, making operations efficient and reliable.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.seismic.com,2005:Incident/198798022024-02-29T06:21:19-08:002024-02-29T06:21:19-08:00LiveSocial LinkedIn Engagements<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:21</var> PST</small><br><strong>Resolved</strong> - The API issue impacting LinkedIn engagement metrics in LiveSocial has been resolved. We've migrated to the new LinkedIn Community Management API. Action required: All users must re-authenticate in LiveSocial by 31-May-2024 to restore access to engagement data. Contact your Customer Success team or livesocial-help@seismic.com with questions. Thank you.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:33</var> PST</small><br><strong>Update</strong> - We are developing and testing the updated LinkedIn integration and identifying any necessary customer actions. Pending full quality testing, our current target is to have this fix included in the February 28th release, but we will deploy the hotfix sooner if possible. More details will be provided as they become available.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>14:41</var> PST</small><br><strong>Identified</strong> - The LiveSocial platform is encountering an error when capturing LinkedIn engagement metrics. This is attributed to an update made to the social network’s API. Teams have identified a path to resolution in collaboration with LinkedIn.</p>tag:status.seismic.com,2005:Incident/200389272024-02-21T11:20:48-08:002024-02-21T11:20:48-08:00Outlook Add-In Not Loading<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>11:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:59</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:22</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>06:51</var> PST</small><br><strong>Investigating</strong> - We are currrently investigating an issue with the Outlook Add-In not loading properly.</p>tag:status.seismic.com,2005:Incident/199947562024-02-15T19:00:58-08:002024-02-15T19:00:58-08:00Learning Maintenance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>19:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>12:48</var> PST</small><br><strong>Scheduled</strong> - Learning will be undergoing maintenance between 2:00 and 3:00 GMT on Feb 16th. Services will be up during this time, however some users may experience a logout and need to re-login to the application.</p>tag:status.seismic.com,2005:Incident/198694082024-02-02T18:00:19-08:002024-02-02T18:00:19-08:00Seismic Service Platform Maintenance in US West Regions<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>11:07</var> PST</small><br><strong>Scheduled</strong> - Seismic is undergoing infrastructure maintenance. These changes will result in improved data communication and accessibility for each tenant as well as improved reliability. We anticipate only minor interruption to the Service Platform during this window. <br /><br />For reference, the Service Platform hosts various Seismic Apps, including the Privacy Manager App, Inbound Content Sync App, AEM Connector App, as well as other custom integrations.<br />Seismic's Service Platform is a multi-tenant infrastructure built for managing, scheduling, and processing custom integration tasks for Seismic customers. It combines high performance, scalability, and visibility, making operations efficient and reliable.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.seismic.com,2005:Incident/198465782024-01-28T05:30:02-08:002024-01-28T05:30:02-08:00Insights pages not loading for Dashboards and Reports & Data<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>05:30</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>15:09</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>11:31</var> PST</small><br><strong>Investigating</strong> - The engineering team is aware and working on resolving the issue</p>tag:status.seismic.com,2005:Incident/198233842024-01-24T16:36:20-08:002024-01-24T16:36:20-08:00Tenants in WEST3 Region Experiencing Slowness and Loading Issues with Pages<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:36</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:04</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:35</var> PST</small><br><strong>Identified</strong> - We are working with our partners at Google Cloud on the issue.</p>tag:status.seismic.com,2005:Incident/197968692024-01-24T15:32:09-08:002024-01-24T15:32:09-08:00Intermittent Issues Accessing System Settings and Seismic Learning Icon<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>15:32</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:29</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>11:37</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:06</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.seismic.com,2005:Incident/197972742024-01-23T07:21:59-08:002024-01-23T07:21:59-08:00Intermittent Latency<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>07:21</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>15:20</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>10:51</var> PST</small><br><strong>Investigating</strong> - Our team is investigating intermittent latency that some customers make be experiencing. We apologize for the inconvenience and will update with more information shortly.</p>tag:status.seismic.com,2005:Incident/196796962024-01-22T17:51:14-08:002024-01-22T17:51:14-08:00LiveSocial LinkedIn Engagements<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:51</var> PST</small><br><strong>Resolved</strong> - We have identified a path to resolution in partnership with LinkedIn. Please reach out to livesocial-help@seismic.com with any inquiries.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>08:56</var> PST</small><br><strong>Identified</strong> - The LiveSocial platform is encountering an error when capturing LinkedIn engagements. This is attributed to an update made to the social network's API. Teams are actively engaged and working on updating the behavior.</p>tag:status.seismic.com,2005:Incident/196690752024-01-10T23:01:51-08:002024-01-10T23:01:51-08:00Issues with Search, Pages, and DocCenter Not Loading<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>23:01</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>09:14</var> PST</small><br><strong>Monitoring</strong> - Teams have deployed a fix for the issue and are currently validating results. Loading and search related issues are now resolved. Teams will be conducting a Root Cause Analysis (RCA).</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:54</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:43</var> PST</small><br><strong>Update</strong> - Our Engineering Teams are investigating an issue with our Search and Discovery services. We'll provide additional information as soon as available.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:21</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:14</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.seismic.com,2005:Incident/196581312024-01-10T01:30:46-08:002024-01-10T01:30:46-08:00LiveInsights Server Maintenance for Some US Regions<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>01:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>08:08</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing server maintenance with our LiveInsights service in some of the U.S. regions. Customer dashboards will be temporarily unavailable during this window.</p>tag:status.seismic.com,2005:Incident/195367912024-01-05T03:00:15-08:002024-01-05T03:00:15-08:00LiveInsights Server Maintenance in Canada Region<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>09:34</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing server maintenance with our LiveInsights service in our Canada region. Customer dashboards will be "Under Maintenance" during this window.</p>tag:status.seismic.com,2005:Incident/195367792024-01-04T11:01:04-08:002024-01-04T11:01:04-08:00LiveInsights Server Maintenance in Australia Region<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>09:31</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing server maintenance with our LiveInsights service in our Australia region. Customer dashboards will be "Under Maintenance" during this window.</p>tag:status.seismic.com,2005:Incident/194923692023-12-21T01:00:31-08:002023-12-21T01:00:31-08:00LiveInsights Server Maintenance for Some U.S. Regions<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>01:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>23:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>13:08</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing server maintenance with our LiveInsights service in some of the U.S. regions. Customer dashboards will be "Under Maintenance" during this window.</p>tag:status.seismic.com,2005:Incident/193177792023-12-13T03:00:05-08:002023-12-13T03:00:05-08:00LiveInsights Server Maintenance for Some U.S. Regions<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>03:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:13</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing server maintenance with our LiveInsights service in some of the U.S. regions. Customer dashboards will be "Under Maintenance" during this window.</p>tag:status.seismic.com,2005:Incident/194169352023-12-12T08:44:13-08:002023-12-12T08:44:13-08:00Some customers seeing "Failed to Fetch" message seen when attempting to send LiveSend or DSR<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>08:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>07:49</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.seismic.com,2005:Incident/194048662023-12-11T17:39:44-08:002023-12-11T17:39:45-08:00Assigned Learning content not being accessible to users<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>17:39</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:39</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>12:57</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.seismic.com,2005:Incident/193380642023-12-09T00:00:17-08:002023-12-09T00:00:17-08:00System Maintenance Impacting CRM Writebacks, Activity Logging Configuration, Predictive Content for HubSpot for All Regions<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Scheduled</strong> - Due to necessary system maintenance, the following will be impacted during this maintenance window:<br /><br /> - Predictive content for HubSpot will be down<br /> - Editing Activity Logging configuration pages will be down<br /> - Processing of CRM writeback will be down (delayed but not lost)<br /><br />Thank you for your patience and we apologize for any inconvenience this may cause.</p>tag:status.seismic.com,2005:Incident/193692692023-12-08T07:39:32-08:002023-12-08T07:39:32-08:00Livesend and Engagement Center Not Loading in West3 Region<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>07:39</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:03</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:58</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:27</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.seismic.com,2005:Incident/192625172023-12-08T03:00:12-08:002023-12-08T03:00:12-08:00LiveInsights Server Maintenance for Some U.S. Regions<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>07:57</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing server maintenance with our LiveInsights service in some of the U.S. regions. Customer dashboards will be "Under Maintenance" during this window.</p>tag:status.seismic.com,2005:Incident/193693692023-12-07T12:12:31-08:002023-12-07T12:12:31-08:00LiveSocial Mobile Application Currently Unavailable<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:12</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. A work around is available.</p>