Slowness and intermittent loading issues with Learning
Investigating - We are currently investigating this issue.
Oct 31, 2025 - 14:03 PDT
Uptime over the past 90 days. View historical uptime.
U.S. West0 ? Operational
90 days ago
99.97 % uptime
Today
U.S. West1 Operational
90 days ago
99.97 % uptime
Today
U.S. West2 Operational
90 days ago
99.97 % uptime
Today
U.S. West3 ? Operational
90 days ago
99.99 % uptime
Today
U.S. East0 Operational
90 days ago
99.94 % uptime
Today
U.S. East1 ? Operational
90 days ago
100.0 % uptime
Today
U.S. East2 Operational
90 days ago
99.94 % uptime
Today
U.S. East3 Operational
90 days ago
99.94 % uptime
Today
U.S. East4 Operational
90 days ago
99.98 % uptime
Today
U.S. SouthWest1 Operational
90 days ago
100.0 % uptime
Today
CAN1 (Canada) Operational
90 days ago
100.0 % uptime
Today
UK1 (U.K.) Operational
90 days ago
100.0 % uptime
Today
NL1 (Europe) Deprecated ? Operational
90 days ago
100.0 % uptime
Today
DE1 (Germany) ? Operational
90 days ago
100.0 % uptime
Today
DE2 (Germany) Deprecated ? Operational
90 days ago
100.0 % uptime
Today
CH1 (Switzerland) Operational
90 days ago
99.9 % uptime
Today
AUS1 (Australia) Deprecated Operational
90 days ago
100.0 % uptime
Today
AUS2 (Australia) ? Operational
90 days ago
100.0 % uptime
Today
JP1 (Japan) Operational
90 days ago
100.0 % uptime
Today
HK1 (East Asia) Operational
90 days ago
100.0 % uptime
Today
Aura Copilot Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Content Downloads Operational
90 days ago
100.0 % uptime
Today
Content Video ? Operational
90 days ago
100.0 % uptime
Today
Digital Sales Room Operational
90 days ago
100.0 % uptime
Today
DIY Dashboards Operational
90 days ago
100.0 % uptime
Today
DocCenter Operational
90 days ago
100.0 % uptime
Today
Email Blast Operational
90 days ago
100.0 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Google Drive Sync Operational
90 days ago
100.0 % uptime
Today
Inbound Customer Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Learning API Operational
90 days ago
100.0 % uptime
Today
Learning Chat Support Operational
90 days ago
100.0 % uptime
Today
Learning Content Delivery Operational
90 days ago
100.0 % uptime
Today
Learning Document Delivery Operational
90 days ago
100.0 % uptime
Today
Learning Email Delivery Operational
90 days ago
100.0 % uptime
Today
Learning Video Operational
90 days ago
100.0 % uptime
Today
Learning Web Degraded Performance
90 days ago
99.99 % uptime
Today
Legacy Reports Operational
90 days ago
100.0 % uptime
Today
LiveInsights Operational
90 days ago
100.0 % uptime
Today
LiveSend Operational
90 days ago
100.0 % uptime
Today
LiveSocial Admin Console Operational
90 days ago
100.0 % uptime
Today
LiveSocial Application Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Office Online Operational
90 days ago
100.0 % uptime
Today
Outlook Add-In Operational
90 days ago
99.83 % uptime
Today
PowerPoint Plugin Operational
90 days ago
100.0 % uptime
Today
Seismic Content API Operational
90 days ago
100.0 % uptime
Today
Service Platform ? Operational
90 days ago
100.0 % uptime
Today
Tiled Microapps Operational
90 days ago
100.0 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Writebacks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for Seismic Infrastructure Upgrades - Content Processing Platform Nov 21, 2025 21:00 - Nov 22, 2025 05:00 PST

Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: West0, West1, West2, West3, East0, East1, East2, East3, East4, CAN1, UK1, DE1, CH1, AUS2, HK1, U.S. Southwest1, and JP1.

The following services will have intermittent availability during the maintenance window:

* Content Processing Platform - Existing content will be unavailable for viewing, sharing, or download.

We recommend not uploading or syncing new content to Seismic during the window to limit any impact to the systems as services are restored.

We apologize for any inconvenience this may cause.
Posted on Oct 30, 2025 - 13:16 PDT
Oct 31, 2025

Unresolved incident: Slowness and intermittent loading issues with Learning.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Azure Cloud Services Issues
Resolved - Azure closed out its incident and full recovery was observed at approximately 4:20 PM PDT. Seismic observed loading issues with the Outlook Add-in during the incident. Details about the incident can be located here. https://azure.status.microsoft/en-us/status/history/
Oct 29, 21:39 PDT
Update - Issues have bee isolated to Azure, no impact to AWS. Azure is currently assessing failover options. At this time Seismic is seeing impact to the Outlook Add-In. They will continue to provide Seismic updates.
Oct 29, 10:12 PDT
Identified - We are seeing issues loading the Outlook Add-In due to service issues in Azure Cloud Services. The team is continuing to investigate and in communication with Azure.
Oct 29, 09:41 PDT
Investigating - Seismic is seeing issues with services in Microsoft Azure Cloud and AWS services. Any impact to Seismic is being investigated. At this time all regions appear operational.
Oct 29, 09:26 PDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Support Ticketing Portal and Chat Support Undergoing Maintenance
Resolved - All support services are back in operation and functioning at this time.
Oct 27, 08:02 PDT
Update - The support ticketing portal at support.seismic.com is available at this time. Chat Support is still currently under maintenance. Please open a support case via the portal or by emailing support@seismic.com if Support is needed.
Oct 26, 23:07 PDT
Update - We are continuing to work on a fix for this issue.
Oct 26, 17:08 PDT
Identified - The support ticketing portal and chat support in tenant are currently undergoing maintenance. Customers can use support@seismic.com for opening support tickets until the maintenance is completed.
Oct 26, 10:07 PDT
Oct 26, 2025
Oct 25, 2025
Scheduled Maintenance for Seismic Infrastructure Upgrades - Video Platform
Completed - The scheduled maintenance has been completed.
Oct 25, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 21:00 PDT
Scheduled - Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: West0, West1, West2, West3, East0, East2, East3, East4, CAN1, UK1, DE1, CH1, AUS2, and HK1.

The following services will have intermittent availability during the maintenance window:

* Video Platform - Adding/recording new videos or creating trimmed videos will be unavailable. Video playback and download capabilities are expected to be unaffected.

We apologize for any inconvenience this may cause.
Oct 3, 12:36 PDT
Oct 24, 2025
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Seismic is experiencing intermittent issues due to AWS service disruptions
Resolved - Amazon AWS has provided a final update on today incident. https://health.aws.amazon.com/health/status
Oct 20, 17:04 PDT
Monitoring - We are seeing recovery from the Amazon AWS outages reported today. We are continuing to monitor all Seismic services running on the Amazon AWS cloud.
Oct 20, 14:24 PDT
Update - We are continuing to work on a fix for this issue.
Oct 20, 10:12 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 20, 09:43 PDT
Update - We are continuing to investigate this issue.
Oct 20, 09:35 PDT
Investigating - We are currently investigating this issue.
Oct 20, 09:28 PDT
Seismic is currently experiencing service impacts due to a third-party vendor incident affecting AWS infrastructure in the US-East-1 region.
Resolved - We are starting to see recovery of infrastructure in AWS’ US-East-1 region, and will continue to monitor the recovery progress.
We will continue to provide updates as they become available.
Oct 20, 03:08 PDT
Investigating - We are currently experiencing limited service impacts due to a third-party vendor incident affecting AWS infrastructure in the us-east-1 region.

We are actively monitoring the situation and will provide updates as the vendor works toward resolution.
Oct 20, 02:55 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
* Historical status event information available at https://legacy-status.seismic.com