"Help" option inaccessible for some users.
Investigating - We are currently investigating this issue.
May 08, 2026 - 11:39 PDT
Uptime over the past 90 days. View historical uptime.
U.S. West0 Operational
90 days ago
99.9 % uptime
Today
U.S. West1 Degraded Performance
90 days ago
99.93 % uptime
Today
U.S. West2 Operational
90 days ago
99.97 % uptime
Today
U.S. West3 Operational
90 days ago
99.87 % uptime
Today
U.S. East0 Degraded Performance
90 days ago
99.97 % uptime
Today
U.S. East1 Operational
90 days ago
100.0 % uptime
Today
U.S. East2 Degraded Performance
90 days ago
99.97 % uptime
Today
U.S. East3 Operational
90 days ago
99.97 % uptime
Today
U.S. East4 Operational
90 days ago
99.92 % uptime
Today
U.S. SouthWest1 Operational
90 days ago
100.0 % uptime
Today
CAN1 (Canada) Operational
90 days ago
99.97 % uptime
Today
UK1 (U.K.) Operational
90 days ago
99.92 % uptime
Today
NL1 (Europe) Deprecated Operational
90 days ago
100.0 % uptime
Today
DE1 (Germany) Operational
90 days ago
100.0 % uptime
Today
DE2 (Germany) Deprecated Operational
90 days ago
100.0 % uptime
Today
CH1 (Switzerland) Operational
90 days ago
99.98 % uptime
Today
AUS1 (Australia) Deprecated Operational
90 days ago
100.0 % uptime
Today
AUS2 (Australia) Operational
90 days ago
99.94 % uptime
Today
JP1 (Japan) Operational
90 days ago
100.0 % uptime
Today
HK1 (East Asia) Operational
90 days ago
100.0 % uptime
Today
Aura Copilot Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Content Downloads Operational
90 days ago
100.0 % uptime
Today
Content Video Operational
90 days ago
99.98 % uptime
Today
Digital Sales Room Operational
90 days ago
99.93 % uptime
Today
DIY Dashboards Operational
90 days ago
100.0 % uptime
Today
DocCenter Operational
90 days ago
99.97 % uptime
Today
Bulk Email Operational
90 days ago
99.93 % uptime
Today
FTP Service Operational
90 days ago
100.0 % uptime
Today
Google Drive Sync Operational
90 days ago
100.0 % uptime
Today
Inbound Customer Support Operational
90 days ago
100.0 % uptime
Today
Knowledge Operational
90 days ago
100.0 % uptime
Today
Learning API Operational
90 days ago
99.98 % uptime
Today
Learning Chat Support Operational
90 days ago
100.0 % uptime
Today
Learning Content Delivery Operational
90 days ago
99.98 % uptime
Today
Learning Document Delivery Operational
90 days ago
99.98 % uptime
Today
Learning Email Delivery Operational
90 days ago
99.98 % uptime
Today
Learning Video Operational
90 days ago
99.98 % uptime
Today
Learning Web Operational
90 days ago
99.89 % uptime
Today
Legacy Reports Operational
90 days ago
100.0 % uptime
Today
LiveInsights Operational
90 days ago
100.0 % uptime
Today
LiveSend Operational
90 days ago
99.93 % uptime
Today
LiveSocial Admin Console Operational
90 days ago
100.0 % uptime
Today
LiveSocial Application Operational
90 days ago
99.98 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
My Apps Operational
90 days ago
99.96 % uptime
Today
Office Online Operational
90 days ago
100.0 % uptime
Today
Outlook Add-In Operational
90 days ago
100.0 % uptime
Today
PowerPoint Plugin Operational
90 days ago
100.0 % uptime
Today
Seismic Content API Operational
90 days ago
100.0 % uptime
Today
Service Platform Operational
90 days ago
100.0 % uptime
Today
Tiled Microapps Operational
90 days ago
100.0 % uptime
Today
User Management Operational
90 days ago
100.0 % uptime
Today
Writebacks Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for Seismic Infrastructure Upgrades – Seismic Platform for SouthWest1 Only May 22, 2026 21:00 - May 23, 2026 05:00 PDT

Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: SouthWest1

Impact: Seismic platform will be inaccessible

We apologize for any inconvenience this may cause.
Posted on May 01, 2026 - 07:40 PDT

Scheduled Maintenance for Seismic Infrastructure Upgrades – DSR and LiveSend May 22, 2026 21:00 - May 23, 2026 05:00 PDT

Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: East1

Impact: DSR and LiveSends will be unavailable.

We apologize for any inconvenience this may cause.
Posted on May 01, 2026 - 07:35 PDT

Scheduled Maintenance for Seismic Infrastructure Upgrades – Learning May 22, 2026 21:00 - May 23, 2026 05:00 PDT

Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: East0 - East2 - East3 - East4 - UK1 - CH1 - DE1 - West 0 - West1 - West2

Impact: Learning will be unavailable

We apologize for any inconvenience this may cause.
Posted on May 01, 2026 - 07:29 PDT

Scheduled Maintenance for Seismic Infrastructure Upgrades – Platform Service May 22, 2026 21:00 - May 23, 2026 05:00 PDT

Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: East0 - East2 - East3 - East4 - CAN1

Impact:

* Platform Service PNS: The Profile Builder page will fail to load. Seismic notifications will not be sent or received. This includes Email, Mobile, Slack, Microsoft Teams, and in-app notifications (Notification Center). Any actions taken during this time that would normally trigger a notification (for example, content updates) will not generate notifications, and those notifications will not be delivered after the maintenance window. Users should make notification-triggering changes after the maintenance window to ensure notifications are received.

We apologize for any inconvenience this may cause.
Posted on May 01, 2026 - 07:37 PDT
May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026
Scheduled Maintenance for Seismic Infrastructure Upgrades – ContentSync
Completed - The scheduled maintenance has been completed.
May 9, 05:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:01 PDT
Scheduled - Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: East1

Impact: External content sync and background sync jobs will not function during the window

We apologize for any inconvenience this may cause.
Apr 17, 17:09 PDT
Scheduled Maintenance for Seismic Infrastructure Upgrades - Skills Overview, Analytics, Assessments, Scorecards, Webhook Events, Engagement Service, and Extensions Platform
Completed - The scheduled maintenance has been completed.
May 9, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
Scheduled - Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: SouthWest1 and East1

Impact:
* Skills Overview, Analytics, Assessments, and Scorecards will be intermittently unavailable.

* Webhook Events: Webhook notifications will not be delivered during downtime; they'll be sent once service resumes. Also, Customers will not be able to create new webhook triggers in Power Automate.

* Engagement Service: LiveSends, LiveSend Emails, Bulk Emails, DSR Emails, Outreach / Salesloft Emails won't be sent or created and will fail. Outlook emails cannot create links to create LiveSend emails. LiveSend Viewer will be offline and viewer will receive an outage message. Older LiveSends and Emails can't be viewed in Engagement Center. Emails Scheduled to send during the outage will be sent after we come back online.

* Extensions Platform: Customers will not be able to install, enable, disable, or delete apps during this time. App extension features (like Main Nav, Search, Related Training, Delivery Approvals) will be unavailable. Slack and Teams notifications from apps will not be delivered. App installation status won't appear on Seismic Exchange.

We apologize for any inconvenience this may cause.
Apr 17, 17:09 PDT
Scheduled Maintenance for Seismic Infrastructure Upgrades – Meetings, LiveDoc Generation, Presentation Builder, Labs Cache Builder, Platform Service PNS, Declarative Admin Settings (DAS), DISE-Attribution-API
Completed - The scheduled maintenance has been completed.
May 9, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
Scheduled - Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: SouthWest1

Impact:
* Meetings: Existing meetings won't be available, and new meetings won't be ingested

* LiveDocs generation services will be unavailable

* Presentation Builder: Seismic for Slides & Presentation Builder: Customers will not get update notifications and source presentations will not function. Also, Guided Assembly in Presentation Builder will be unavailable.

* Labs Cache Builder: Users will not see updated results for Frequented, Recently Viewed, and Popular content in the Seismic App. These results won't be updated again until the migration has been completed and the LCB service has been able to process any backed up lag from during that period.

* Platform Service PNS: The Profile Builder page will fail to load. Seismic notifications will not be sent or received. This includes Email, Mobile, Slack, Microsoft Teams, and in-app notifications (Notification Center). Any actions taken during this time that would normally trigger a notification (for example, content updates) will not generate notifications, and those notifications will not be delivered after the maintenance window. Users should make notification-triggering changes after the maintenance window to ensure notifications are received.

* DAS (Declarative Admin Settings): Users will not be able to create or link existing Learning content, related training, related content, and page widgets). Also, all admin setting pages will not save successfully

* DISE-Attribution-API: Attribution for engagement events: emails, livesends, etc. may fail

We apologize for any inconvenience this may cause.
Apr 20, 09:14 PDT
May 8, 2026

Unresolved incident: "Help" option inaccessible for some users..

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage
* Historical status event information available at https://legacy-status.seismic.com