A fix has been implemented and we are monitoring the results.
Posted Nov 12, 2026 - 14:16 PST
Investigating
Seismic and Highspot tenant's configured to use the Microsoft Graph API to send their emails are currently failing and are not being delivered.
Customers who send email through Microsoft Graph.
Seismic
- LiveSend sent by email, when the delivery method is configured to use Microsoft Graph - Digital Sales Room (DSR) sent by email, when the delivery method is configured to use Microsoft Graph - Bulk Email, when the delivery method is configured to use Microsoft Graph (desktop and embedded apps only)
Highspot
- Email Pitch or Digital Room sent by email, when the user has linked their Outlook email account
Emails that fail during this outage are not retried automatically. Once Microsoft resolves the outage, affected users will need to rewrite and resend those emails. Emails sent by other delivery methods are not affected by this issue.
Posted Nov 12, 2026 - 14:15 PST
This incident affects: Highspot - AMERICAS1 Data Center (Highspot - Content, Highspot - Digital Rooms), Highspot - AMERICAS 2 Data Center (Highspot - Content, Highspot - Digital Rooms), Highspot - EMEA 1 Data Center (Highspot - Content, Highspot - Digital Rooms), Highspot - APAC 1 Data Center (Highspot - Content, Highspot - Digital Rooms), Highspot - EMEA 2 Data Center (Highspot - Content, Highspot - Digital Rooms), and Bulk Email, Learning Email Delivery, Outlook Add-In.