Scheduled Maintenance for Seismic Infrastructure Upgrades – Meetings, LiveDoc Generation, Presentation Builder, Labs Cache Builder, Platform Service PNS, Declarative Admin Settings (DAS), DISE-Attribution-API

Scheduled for May 8, 21:00 PDT  -  May 9, 05:00 PDT

Scheduled

Seismic will be performing infrastructure upgrades during this window.

Seismic Regions Impacted: SouthWest1

Impact:
* Meetings: Existing meetings won't be available, and new meetings won't be ingested

* LiveDocs generation services will be unavailable

* Presentation Builder: Seismic for Slides & Presentation Builder: Customers will not get update notifications and source presentations will not function. Also, Guided Assembly in Presentation Builder will be unavailable.

* Labs Cache Builder: Users will not see updated results for Frequented, Recently Viewed, and Popular content in the Seismic App. These results won't be updated again until the migration has been completed and the LCB service has been able to process any backed up lag from during that period.

* Platform Service PNS: The Profile Builder page will fail to load. Seismic notifications will not be sent or received. This includes Email, Mobile, Slack, Microsoft Teams, and in-app notifications (Notification Center). Any actions taken during this time that would normally trigger a notification (for example, content updates) will not generate notifications, and those notifications will not be delivered after the maintenance window. Users should make notification-triggering changes after the maintenance window to ensure notifications are received.

* DAS (Declarative Admin Settings): Users will not be able to create or link existing Learning content, related training, related content, and page widgets). Also, all admin setting pages will not save successfully

* DISE-Attribution-API: Attribution for engagement events: emails, livesends, etc. may fail

We apologize for any inconvenience this may cause.
Posted Apr 20, 2026 - 09:14 PDT
This scheduled maintenance affects: U.S. SouthWest1.