Content not rendering on mobile app

Incident Report for Seismic Software, Inc.

Resolved

Teams have resolved the issue and content is now rendering properly in mobile.
Posted Apr 03, 2025 - 21:56 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 03, 2025 - 21:29 PDT

Update

Teams believe they have pin pointed the root cause and are working on resolving the issue.
Posted Apr 03, 2025 - 16:18 PDT

Update

Teams are still working through issues with content on mobile not rendering. This includes Word docs, PDFs, and Powerpoint presentations. Pages and Excel files are not affected. Multiple teams are engaged to resolve the issue.
Posted Apr 03, 2025 - 15:44 PDT

Update

Teams are still working through issues with content on mobile not rendering. This includes Word docs, PDFs, and Powerpoint presentations. Pages and Excel files are not affected.
Posted Apr 03, 2025 - 12:15 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 03, 2025 - 10:28 PDT

Investigating

We are currently investigating this issue.
Posted Apr 03, 2025 - 09:03 PDT
This incident affected: Mobile App.