Inbound emails for support cases not delivering

Incident Report for Seismic Software, Inc.

Resolved

This incident has been resolved.

Posted Jun 04, 2026 - 08:13 PDT

Monitoring

Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.

Posted Jun 04, 2026 - 07:54 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 04, 2026 - 07:41 PDT

Investigating

Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.

Posted Jun 04, 2026 - 07:05 PDT

This incident affected: Inbound Customer Support.